Senior Implementation Service Manager

The Senior Implementation Services Manageris responsible forensuring an effective and enjoyable onboarding experience for new clients.

You willbe responsible forthe initiation, progression and completion of all project planning aspects, working with key stakeholders to ensure that the client transition from sales, through onboarding, to customer success, is a smooth process. You will plan the implementation, working with LawVu department leads and the client, to prioritize, plan and track implementation milestones and task dependencies throughout the project lifecycle.

Using your consultative,advisoryand negotiation skills, you will help ensure our customers and internal delivery teams remain focused on the delivery andrealisationof each client’s most critical and agreed project outcomes.

Key Responsibilities

• Identifyand engage stakeholders, prepare,manageand communicate a clear, timed implementation plan

• Utilisekey project planning tools and materials, such as Gantt charts and Kanban boards to communicate the project plan,datesand outcomes to stakeholders

• Assess, confirm, and track stakeholder responsibilities, collating and managing all project communications with the client, at regular check-ins points

• Liaise with internal LawVu teams including sales, implementation,productand engineering, to ensure smooth delivery of project goals

• Communicate with clients to fully understand theirobjectives, requirements, internalworkflowsand ways of working

• Identify,helpand nurture client-side project advocates and blockers where necessary

• Set up new client accounts, including configuration asrequired

• Feedback end-user experiences to the product team and customer success

• Handoff implemented customers to Customer Success Management

Skills and Experience

• 5 + yearspreviousexperience in a senior project or change management role

• Expert knowledge and understanding of the legal industry

• Strong time management andorganisationalskills, and the ability to multitask

• Excellent listening,negotiationand presentation skills

• Excellent verbal and written communications skills

Due to the security requirements of this role and the level of access granted, employment is contingent upon the successful completion of a clear FBI background check. The cost of this check will be covered by the employer.

You will also be required to travel up to 25% of the year.

About LawVu

LawVu is a modern software platform that is revolutionizing the way corporate legal teams manage legal and engage with the wider business. LawVu is creating a true legal operating system.We’rehelping in-house legal teams to reduce risk while providing massive productivity gains along with cloud technology to share and collaborate on files. We have both clients and staff around the world so if you enjoy working in afast basedentrepreneurialenvironmentthen you are the person we are looking for.

Our Culture

Our team is only as strong as the culture it is built upon. Our core values are listed below.

Inspire and Delight

Our priorities reflect our values, perspectives, and customers.

LawVu takes pride in going the extra mile to create experiences that inspire and delight their customers. This involves asking the right questions to drive clarity and solutions, communicating effectively with different stakeholders, and committing to continuous improvement.

Move Swiftly

We do what we say we will do with a bias for action.

LawVu values swift action and delivering on commitments. This means prioritizing essential tasks,
embracing change, maintaining flexibility, streamlining
processes for speed, promptly addressing issues, focusing on impactful actions,
and being results-oriented.

Dig Deeper

With courage we embrace the challenge, learn from ourmistakesand sharethe knowledge.

LawVu's encourages employees to
embrace challenges with courage, learn from mistakes, and share knowledge. This
involves seeking the best solutions regardless of origin, fostering healthy
conflict for innovation, challenging the status quo, pursuing ambitious goals,
thinking long-term, adopting a "how can we" mindset, and actively
listening to find the truth.

Take Ownership

With every decision, however big or small, we take ownership of its
impact on our business and the team.

LawVu emphasizes accountability for the impact of one's decisions and
behaviors, both large and small, on the business and team. This involves
starting with the end in mind, demonstrating drive and hustle to achieve objectives, accepting responsibility for unmet
expectations, owning actions, ensuring team alignment, working autonomously
with integrity, and acting in LawVu's best interest.

Backyourself.Backothers.

LawVu promotes a supportive and honest environment where team members