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Thuma

Posted 5 months ago

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Senior Retail Associate

DenverOn-siteFull-time

AI Summary

A senior retail associate at Thuma's Cherry Creek store delivers elevated customer service, leads by example, and supports store operations including merchandising, POS, and clienteling.

About this role

Thuma is seeking a proactive Senior Retail Associate to join our new team in Cherry Creek. Reporting directly to the Store Manager, the Senior Retail Associate will exhibit an inviting, elevated, confident, and friendly attitude whilst delivering a best-in-class customer experience as part of Thuma at Cherry Creek.

Key Responsibilities

  • Provide exceptional customer experience, ensuring every guest receives warm, personalized service.
  • Maintain the store's visual identity within brand guidelines through merchandising and stock replenishment.
  • Lead by example, demonstrating deep product and brand knowledge while inspiring the team.
  • Work collaboratively to achieve daily goals and contribute to the overall success of the store.
  • Operate all systems seamlessly, including POS, inventory management, and clienteling platforms.
  • Serve as a Thuma Brand Ambassador and Keyholder.
  • Build and nurture client relationships.
  • Support the ecommerce customer experience team by responding to customer service emails when needed.
  • Step into the cafe as needed, taking orders and serving customers with care and efficiency.
  • Maintain store appearance and cleanliness on a daily basis.
  • Support Management on back-of-house operations.
  • Grow to support Management in future onboarding and training.
  • Assist with in-store appointments for guests and trade partners, ensuring a high-touch experience.
  • Other activities and functions to facilitate store success as necessary.

    • What You’ll Need

  • This job requires the ability to work in-person at the Thuma Store in Cherry Creek.
  • This job requires availability to work flexible hours including weekends and holidays.
  • A minimum of 2 years experience in Retail.
  • A proven record in delivering excellent customer service within a similar retail environment.
  • Keen attention to detail.
  • A proactive and motivated individual with the ability to take initiative.
  • Proficiency in Microsoft Office; experience with Shopify, NetSuite and Gladly is a plus.
  • Strong communication, collaboration and problem solving skills.
    • Physical Requirements:
  • Ability to be mobile on the sales floor for extended periods.
  • Capacity to lift and move medium to large items, up to 75 lbs., using proper equipment and safety techniques.
    • Anticipated start date: July 2026, subject to adjustment.

    Skills

    Clienteling PlatformsGladlyInventory ManagementMicrosoft OfficeNetSuitePOsShopify

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