Service Advisor/Servicerådgivare

About the Role

We are looking for an experienced and customer-focused Service Advisor to join an established automotive dealership in Täby, Stockholm.

The dealership is an authorized dealer for BYD, operating within the rapidly growing electric vehicle market.

As a Service Advisor, you will be the key link between customers and the workshop, ensuring a smooth, professional, and customer-focused experience throughout the service and repair process.

You will work closely with customers, technicians, and the wider after-sales team to coordinate vehicle servicing, repairs, warranty matters, and vehicle handovers.

Key Responsibilities

Customer Service

• Welcome customers and provide a professional and positive service experience.

• Understand customer concerns and identify their vehicle service and repair requirements.

• Receive vehicles and accurately document customer concerns and requested work.

• Explain recommended maintenance, repairs, costs, and estimated completion times.

• Keep customers informed about the progress of their vehicle.

• Handle customer questions and concerns professionally and efficiently.

• Ensure a smooth vehicle handover and collection process.

Workshop Coordination

• Schedule and coordinate service and repair appointments.

• Create and manage repair orders accurately.

• Coordinate daily activities with technicians and the workshop team.

• Monitor repair progress and provide timely updates to customers.

• Identify additional work required during inspections and obtain customer approval where necessary.

• Coordinate with technicians and parts teams to ensure vehicles are completed within agreed timelines.

After-Sales Administration

• Prepare service estimates and communicate costs clearly to customers.

• Maintain accurate customer and vehicle records.

• Document completed work, parts used, and customer approvals.

• Support warranty and service-related cases.

• Coordinate with internal teams regarding parts, repairs, and vehicle delivery.

• Support invoicing and final vehicle handover.

• Contribute to customer satisfaction and after-sales performance.

Requirements

• Previous experience as a Service Advisor, Service Receptionist, Workshop Coordinator, Automotive Customer Advisor, or in a similar automotive after-sales role.

• Experience from an automotive dealership, workshop, service centre, or after-sales environment.

• Good understanding of vehicle servicing, maintenance, and workshop processes.

• Strong customer service and communication skills.

• Ability to explain technical information clearly to customers.

• Strong organisational and coordination skills.

• Ability to manage multiple customer cases and priorities effectively.

• Good administrative and IT skills.

• Fluent Swedish and good English, both written and spoken.

• Valid Swedish/EU driving licence is preferred.

Advantageous Experience

• Experience working with electric vehicles (EVs).

• Knowledge of warranty and claims processes.

• Experience with workshop management systems or automotive CRM systems.

• Basic understanding of EV service and maintenance.

Who You Are

You are a customer-focused and organised professional who enjoys working in a fast-paced automotive environment. You are comfortable communicating with both customers and technicians and take ownership of each customer case from vehicle reception through to handover.

You are:

• Service-minded and professional

• Communicative and approachable

• Organised and detail-oriented

• Solution-oriented

• Comfortable managing multiple priorities

• A strong team player

• Interested in the automotive and electric vehicle industry

What We Offer

• The opportunity to work with BYD and Denza vehicles.

• A role within the growing electric vehicle market.

• A dynamic and international working environment.

• Opportunities to develop your automotive and after-sales expertise.

• Exposure to modern EV technologies and service processes.

• Competitive salary and benefits based on experience.