Service Desk Analyst
AI Summary
Provides Level 1 and some Level II IT support for a large organization, handling helpdesk tickets, user account management, and troubleshooting hardware, software, and network issues.
About this role
Hands on CURRENT 2 to 5 years of experience working in the Helpdesk, supporting large organizations (supporting 3,000 to 4,000 users) as a Level 1 with some level II experience with an associate degree or equivalent.
Steady Job History- (minimum 15 months experience with 1 employer)
Technical Skills
Active Directory- Admin Experience is required
- Adding new users/computers
- Passwords
- Deleting users from AD
- New hire account set up and de-provisioning experience.
- Working knowledge with Teams, One Drive and Share point
- Should know how to assign the license and recapture licenses
- Installation/set up
- Trouble shoot any issue.
- Experience with Print Server
- Setting up
- Resetting Password
- Trouble shoot VPN/Wi-Fi issues
- Open/modify/close Service requests.
Office 365 Experience- Admin Experience is required
Setting up new printers/peripherals
Setting up/troubleshoot Hardware
Experience with installing Software
Experience with 2 factor Authentication, preferably Okta
VPN/Wi-Fi
Setting up VPN/ Wi-Fi
Experience with ServiceDesk, preferably Jira
Soft Skills
Multitasking
- Work well under pressure.
- Team player/ Work in a Team environment
Skills
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Market data for this role
All reports →- SeriesRole reportsOne role family at a time: how many openings, what changed this week, who is hiring, what it pays.
- SeriesSalary reportsWhat employers publish in job postings, by level and workplace. Not self-reported pay.
- Market overviewState of tech hiring, September 2026: up 4.8%Tech hiring rose 4.8% month over month in September 2026, with 411,122 new listings. Customer support and account executive roles led the growth.