Posted 2 months ago
Service Desk Engineer (English +Japanese)
AI Summary
A Service Desk Engineer provides technical support for end-user computing devices and infrastructure, handling incidents related to PCs, laptops, VPN, and VDI, and supports network connectivity and Active Directory issues.
About this role
Service Desk Agent
Required Technical Skill Set
Service Desk Support
Desired Competencies (Technical/Behavioral Competency)
Must-Have
Knowledge on End User Computing Devices (Laptop / Desktop / VDI)
Ability to provide technical support over the phone
Excellent Oral and Written Communication skills
Hands on Experience on resolving customer issues related to the infrastructure
Assist with support of network connectivity, PCs, and VPN connectivity
Experience on Remote Desktop Client Software’s
Ability to resolve and or provide work around
Anticipate customer needs and proactively identifies solutions
Enthusiastic Maintain high customer / end user satisfaction
Strong in Communication skills and inter-personal skills.
Should have good experience in troubleshooting hardware issues for both desktops and laptops.
Should have experience in Active Directory and desktop engineering
Hands on experience on VMware and VDI troubleshooting.
Languages Support:
Good-To-Have
Ability to think around problems and come up with creative solutions
Service Now Ticketing Tool Knowledge
Microsoft Certification
Skills
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Market data for this role
All reports →- SeriesRole reportsOne role family at a time: how many openings, what changed this week, who is hiring, what it pays.
- SeriesSalary reportsWhat employers publish in job postings, by level and workplace. Not self-reported pay.
- Market overviewState of tech hiring, September 2026: up 4.8%Tech hiring rose 4.8% month over month in September 2026, with 411,122 new listings. Customer support and account executive roles led the growth.