Service Manager

At Horwitz, we don’t just offer jobs—we build careers. For over 100 years, we’ve been a leader in HVAC, plumbing, electrical services, delivering exceptional service while fostering a supportive and innovative workplace. Joining our team means working with passionate professionals in a culture built on safety, accountability, professionalism, motivation, curiosity, and a can-do attitude.

We’re committed to your growth with training, mentorship, and advancement opportunities. Along with competitive benefits—you’ll be part of a company that values its employees and makes a positive impact in the community. Join Horwitz and become part of a legacy of excellence and opportunity.

Key Responsibilities:

These responsibilities generally describe the nature of the position and may not be all inclusive:

• Full accountability of the service P&L

• Lead the service division's strategic approach including service growth strategy, sales strategy and annual planning.
• Lead the Service team managers.

• Build and maintain strategic customer relationships to support retention, growth, and long-term business development.

• Build and develop the Service leadership team, including succession planning, talent development, and organizational capability.

• Collaborate with internal departments to ensure smooth project execution.

• Analyze financial performance and implement strategies to meet business goals.

• Maintain an effective pricing structure.

• Identify opportunities for growth and targeted customer strategies.

• Identify and support process improvements and organizational structure.

• Perform other duties as assigned

• Conduct yourself in accordance with Horwitz core values: Safe, Accountable, Professional, Motivated, Can Do and Curious.

• Get better every day.

Skills and Abilities:

• Strong leadership and communication skills.

• Ability to hold employees accountable while maintaining positive working relationships.

• Strong organizational and problem-solving skills.

Education and Experience:

• 5+ years of experience in HVAC service industry

• 2+ years of experience in a managerial or leadership role within the HVAC service industry

• Demonstrated experience in business development, strategic planning, and P&L management.

• Strong understanding of sales and marketing strategies in a service-oriented industry.