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ServiceNow ITOM SME GCP

Juno Beach, FL, United StatesRemoteContract

AI Summary

ServiceNow ITOM SME configuring and maintaining GCP Event Management for observability, including event normalization, correlation, alert management, CI/CMDB alignment, integrations, dashboards, and troubleshooting.

About this role

ServiceNow ITOM SME (GCP Event Management)

  • Configure and maintain ServiceNow Event Management capabilities for GCP observability use cases.
  • Implement client-defined event normalization, correlation, and alert management requirements.
  • Configure event rules, alert rules, and automated incident creation workflows.
  • Ensure proper CI association and CMDB alignment for incoming cloud events.
  • Configure and support integrations between GCP, Pub/Sub, and ServiceNow.
  • Implement event enrichment and operational workflows required by support teams.
  • Support testing and validation of event processing, alert generation, and incident creation.
  • Develop dashboards and operational views to support monitoring and service health visibility.
  • Troubleshoot integration, event processing, and alerting issues.
  • Support production deployment, stabilization, and continuous platform improvement activities.

Skills

Alert ManagementCI/CMDBDashboardsEvent ManagementEvent NormalizationGCPIncident CreationPub/SubServiceNow

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