Solar Installer

Key Responsibilities

• Attend installation and service requests, identify faults, and resolve issues with minimal downtime.
• Develop and execute planned maintenance schedules for inverters and associated accessories.

• Diagnose faults, perform repairs, and carry out maintenance of all technical issues safely and efficiently.
• Ensure all work meets high-quality standards and complies with established quality and safety regulations.

• Conduct training sessions for partners and customers on product troubleshooting, repairs, installation, and replacement processes.
• Develop in-depth knowledge of Sun King products and services to deliver effective technical guidance.

• Provide comprehensive service to customers, ensuring timely resolution of product replacements and warranty claims.
• Work with relevant teams to address specific customer inquiries when required.

• Handle customer calls and emails while maintaining accurate records of interactions and actions taken.
• Report outcomes, highlight key issues, and work promptly on resolving customer disputes.

• Ensure service-level timelines and customer satisfaction (NPS) scores are met.

• Prepare and update on periodic reports on after-sales and service activities with management.

Skills, Knowledge & Expertise

• An ITI diploma in electrical or other relevant disciplines, an advanced degree is preferred but not required.
• 5+ years of experience in after-sales services in solar inverter systems or electronic consumer goods.
• Possess humility and passionate about customer service and resolving issues.
• Preferences for speaking any local language and knowledge of local geography.

Benefits

• Professional growth in a dynamic, rapidly expanding, high-social-impact industry
• An open-minded, collaborative culture made up of enthusiastic colleagues who are driven by the challenge of innovation towards profound impact on people and the planet.
• A truly multicultural experience: you will have the chance to work with and learn from people from different geographies, nationalities, and backgrounds.
• Structured, tailored learning and development programs that help you become a better leader, manager, and professional through the Sun King Center for Leadership.