Solution Architect - Interaction Analytics

Solution Architect - Interaction Analytics

An exciting opportunity has arisen to join an expanding interactions analytics solution provider within the contact centre space, with a particular focus on enterprise level sales in speech / text analytics and workforce optimisation (WFO). As an integral part of the clients Sales Team, a Solutions Architect is accountable for technical and analytical pre-sales activities to facilitate and drive a successful sales process.

The job

We are looking for an experienced pre-sales solution architect / engineer tyre individual with a proven track record of enterprise level contact centre analytics solutions sales with a strong bias towards interaction analytics solutions. Please note this is a home based role with travel required - YOU DO NOT NEED TO LOCATED IN LONDON / SOUTH EAST

The role will require you to:

•Assisting in achievement of 100% and above of sales targets

•Development of strong relationships with prospects enabling the sales of the client’s products and services

•Contribute to team success by partnering with sales directors to develop specific strategy and objectives related to each prospect

•Leading the product and technical presentation phases of the client’s solution

•Demonstrating how the client’s solution enables customers to achieve ROI

•Providing pre-sales technical assistance and product education

•Conducting the proof of concept including technical setup, content creation, and data analytics to develop ROI stories which are presented back to prospects

•Assisting in the development of product demonstrations

•Assisting in the technical / product / functional response areas of RFP/RFI/RFQ requests

•Coordinating with technical/products experts to engage with prospects when appropriate

•Producing support material for the sales team

•Recording and maintaining client contact data

•Conveying prospect/customer requirements to Product Management teams

•Assisting in marketing activities related to shows, seminars and conferences

What we’re looking for

•Well-rounded pre-sales analytics, background with minimum of 3+ years of experience in speech and text analytics solutions

•Comfortable in the dynamic atmosphere of an entrepreneurial organization with aggressive sales goals.

•Strong presentations skills with an ability to explain technical / functional concepts to a non-technical / business audience.

•Must have the ability to understand and convey how specific technology can be applied to solve business issues.

•Must have the ability to communicate professionally and effectively in written responses to emails, RFPs, etc.

•Must be able to work independently and with fellow team members.

•Ability to develop and interpret data analysis for the purpose of conveying the value of a technical/software solution.

•Comfortable with technology and ability to quickly learn new technologies, serving as a SME on the client solution.

•Ideally A degree, preferably in Business, Linguistics, Computer Science or related field.

•Ability to travel (50%+) for prospect/customer meetings, company gatherings, and industry conferences.

•Pass standard background check for PCI Compliance security clearance.