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Spa Therapist
YorkOn-sitePart-time
AI Summary
Delivers five-star spa treatments and personalised guest experiences at a luxury hotel spa, while maintaining high standards of care, cleanliness and presentation and supporting retail performance.
About this role
At SubRosa Spa at The Grand, York, we’re all about creating timeless memories and instinctive care. As a Spa Therapist, your primary focus will be delivering exceptional five-star treatments, creating personalised experiences that leave every guest feeling relaxed, cared for and truly valued.
You’ll combine expert therapy with warm, professional service, tailoring every treatment to your guest while maintaining the highest standards of care, cleanliness and presentation. You’ll also support the wider spa team, contribute to retail performance and help create a seamless experience from arrival to departure.
You’ll combine expert therapy with warm, professional service, tailoring every treatment to your guest while maintaining the highest standards of care, cleanliness and presentation. You’ll also support the wider spa team, contribute to retail performance and help create a seamless experience from arrival to departure.
Key Responsibilities
You’ll bring skill, energy, and genuine care to every guest interaction. Here’s what you’ll be up to:
- Deliver exceptional five star treatments to the highest standards, following treatment protocols while tailoring each experience to the individual needs and desired outcomes of every guest.
- Create outstanding guest experiences through thorough consultations, personalised aftercare, professional communication and thoughtful recommendations throughout the guest journey.
- Drive retail and treatment performance by confidently recommending suitable products and services, supporting retail targets and maximising treatment availability and productivity.
- Support the wider spa team by sharing knowledge, contributing to training and development, leading by example and working collaboratively across Spa Reception, Spa Butler and Therapy teams.
- Maintain exceptional standards across treatment rooms, cleanliness, presentation, health and safety and spa procedures, while identifying opportunities to continually improve our services.
Skills, Knowledge & Expertise
We live by our values, and we want you to bring them to life every day:
- Nimble - You're flexible and adaptable, able to respond to changing guest needs and priorities while maintaining consistently high standards.
- Honest - You're professional, reliable and take ownership of your work, always putting guest care, quality and the team first.
- Brilliant - You take genuine pride in your therapy skills and attention to detail, delivering treatments and experiences that reflect our five star standards.
- Open - You're warm, approachable and naturally connect with guests and colleagues, creating a welcoming and supportive environment.
Bring your passion, skill, and dedication, and we’ll give you the platform to create memorable, restorative experiences that guests will treasure long after they leave.
Benefits
When you join Splendid, you will enjoy a reward package to support your lifestyle, wellbeing and career. Here are just some of the benefits on offer:
- Employee Assistance Programme (EAP) - confidential wellbeing support whenever you need it with 24/7 access to remote GP appointments.
- Hotel Room Discounts - stay with us or our partner hotels at special team rates including discounted rates for friends and family.
- Food & Beverage Discounts - enjoy meals and drinks at reduced prices across our hotels.
- Life Assurance - peace of mind for you and your loved ones.
- Salary Sacrifice - Car Scheme: our team members can enjoy the ultimate benefit of driving a brand new, full insured and maintained car for a fixed monthly amount taken from their salary.
- Stream - access your earned wages up to 50% whenever you need them giving you financial flexibility and Highstreet discounts available.
- Pension - auto enrolment into the company pension scheme.
- Learning & Development - opportunities available to progress your skills and career.
Skills
Aftercare RecommendationsCustomer ServiceGuest ConsultationHealth And SafetyRetail SalesSpa TherapyTreatment ProtocolsTreatment Room Hygiene
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