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Finix

Posted 1 month ago

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Support Engineer

San FranciscoOn-siteFull-time

AI Summary

A Support Engineer at Finix acts as the front line for customers, troubleshooting payment issues, managing tickets, and collaborating with product and engineering teams to improve the payments platform.

About this role

About Finix

Finix is building the global operating system for fintech, starting with payments. From startups to publicly traded companies, Finix processes tens of billions of dollars annually both in-store and online. Finix was founded in 2015 and is headquartered in San Francisco.
To date Finix has raised over $200M, including a $75M Series C led by Acrew Capital and Lightspeed Venture Partners and backed by American Express Ventures, Bain Capital Ventures, Homebrew, Inspired Capital, Visa, and others

About the role:
At Finix, we build for scale and develop systems that can process tens of thousands of events per second. Our systems move millions of dollars per day. We iterate quickly and constantly release new features with little to no margin for error.
As a member of the Support Engineering Team, you are the front line and the face of Finix. You will interact with customers daily and help them on their path to becoming payment processing platforms, all while improving the product by collaborating closely with the Revenue, Product, and Engineering teams.
We are looking for a candidate who is a payment nerd or is interested in being one. Additionally, successful candidates are natural problem-solvers and show a curiosity about how the industry works. They are excited to help our customers build their own perfect payments stack.
This hybrid role entails working in the office 4 days per week in our San Francisco HQ.

You will:

  • Collaborate with the Revenue, Product, and Engineering teams on projects, features, and tasks along with managing the Support ticket queue and answering tickets
  • Troubleshoot, debug, and document technical customer issues and solutions
  • Build strong relationships with Finix users, work with them to resolve their issues including identifying product gaps and enhancement, and work to implement solutions and improvements
  • Act as a customer advocate in cross-functional product meetings
  • Engage and participate in team learnings to better understand the payments ecosystem

    • You have:

  • BS/MS in Computer Science, Engineering, or similar experience (Open to DevBootcamp graduates and non-college graduates)
  • Experience working with RESTful JSON APIs, Curl Commands, SQL, scripting languages, debugging, log aggregators, and web technologies
  • Strong written and verbal communication skills. You believe in being open, honest, and direct in your communications
  • Comfortable working in a fast pace environment and interacting with a high volume of customers every day, team-oriented, and hungry to learn
  • Strong foundational knowledge of APIs and can explain the concept to a five-year-old easily
  • Experience with ticketing tools such as Hubspot

    • Bonus points if you have:

  • Previous experience working for SaaS companies
  • Payments experience
  • Python, Ruby, and/or JavaScript experience

    • Skills

    CURLJavaScriptLog AggregatorsPaymentsPythonRESTful JSON APIsRubyScriptingSQLTicketing Tools (HubSpot)Web Technologies

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