Posted 14 days ago
Team Leader
SwanseaOn-site
AI Summary
Supervises a team of Recoveries Specialists handling pre-litigation debt recovery for major UK clients, including day-to-day oversight, file reviews, call performance monitoring, and running a senior caseload.
About this role
Flint Bishop are a leading legal services provider with an award winning and nationally recognised debt recovery business. We work for some of the UK leading brands and many recognised household names that provide services and goods to UK businesses nationwide.
The Team Leader is responsible for supervising a team of Recoveries Specialists who are responsible for taking on pre-litigated matters and making and receiving high volumes of calls of behalf of the firm’s clients to recover aged debt.
The role focuses largely on day-to-day supervision of the team, conducting reviews on the Recoveries Specialists matters, overseeing call performance and making recommendations for training and continuous improvements.
The Team Leader will also be responsible for dealing with their own matters for key client accounts and will also provide the department managers with updates on revenues recovered and performance against set KPIs.
Team Leader reports to the Head of Recoveries and the Head of Debts Services.
The roles are office-based Monday to Friday, 37.5 hours per week
Key Responsibilities
- Supervise the day-to-day work and operations of the Recoveries Specialists in the Debt Recovery team, specifically focusing on the non-contested clients.
- Work closely with the Debt Recovery Managers and Head of Debts Services on departmental matters, ensuring a smooth process between pre & post-litigation matters.
- Run own senior-level caseload of debt recovery matters.
- Contribute to business development activities for the department, including working on client pitches and tenders and attending client meetings where necessary.
- Ensure financial targets are met within the department, both on a personal and team level.
- Ensure that all firm-wide and departmental SLAs and procedures are followed.
- Assist junior fee-earner with their own caseload; offering support and guidance where needed.
- Run regular file reviews of fee-earners, raise any issues arising and use this as an ongoing developmental tool.
- Produce management information as required by the Debt Recovery Managers.
- Liaise directly with clients where necessary and be their day-to-day contact.
- Continually upskill personal knowledge of the litigation process and Debt Recovery, become an expert in all matters and share this with the wider team.
Skills, Knowledge & Expertise
You will:
- Preferably have prior debt recovery experience in an energy or utilities setting
- Previous supervisory experience in a contact centre environment or legal setting
- Have excellent time management skills and the ability to work to tight deadlines with your caseloads
Disclosure will be required in the event that a position is offered.
Financial checks will be required in the event that a position is offered.
Financial checks will be required in the event that a position is offered.
Benefits
What we offer?
- Competitive salary
- Bonus potential
- Career development opportunities
- 25 days holiday plus bank holidays
- Options to buy & sell 1 week’s holiday
- 1 week’s holiday carry over
- Extra day off for your birthday
- Staff card discount scheme for local shops
- Social days and evenings on the firm
- Staff discounts on legal services
Skills
Client PitchesContact Centre SupervisionDebt RecoveryFile ReviewsFinancial TargetsKPI ReportingLitigation ProcessManagement InformationPre-litigationSLA ComplianceTendersTime Management
Explore related jobs
More jobs at Flint Bishop
Similar Client Pitches jobs
Jobs in Swansea
Data Cabling & Network Installation EngineerKubus Group Limited · Swansea, Swansea- Access Control Installation EngineerKubus Group Limited · Swansea, Swansea
Caregivers / Home Health AidesBAYADA Home Health Care · Cayce, SC 29171 | 33.978373 | -81.079848- CleanerHomegoods LLC · Swansea, MA 02777
.png)
Customer Assistant - Dan Murphy’s Swanseaendeavour group careers · SWANSEA, NSW
Browse these categories
Market data for this role
All reports →- SeriesRole reportsOne role family at a time: how many openings, what changed this week, who is hiring, what it pays.
- SeriesSalary reportsWhat employers publish in job postings, by level and workplace. Not self-reported pay.
- Market overviewState of tech hiring, September 2026: up 4.8%Tech hiring rose 4.8% month over month in September 2026, with 411,122 new listings. Customer support and account executive roles led the growth.