Technical Support Advisor

Position Description

Handles all incoming warranty and service requests from Independent Field Service Representatives and directly from customers.

Essential Job Functions

• Accurately process warranty claims from Independent Field Service Representatives and directly from customers.
• Enters warranty claims and corrective actions into appropriate database.
• Works with Independent Field Service Representatives and directly with customers to research what parts are needed for each claim.
• Monitors and directs all incoming service emails to proper internal representative.
• Process and send warranty and service invoices to field service representatives and direct customers.
• Locates vehicle drawings, layouts, and service manuals as needed.
• Calls vendors to find availability and pricing of purchased parts for warranty and service repairs.
• Responsible for returning parts to vendors
• Other Duties as assigned.

Requirements

• Minimum of two years relevant experience working in a customer service job.
• Associate Degree in relevant area of study desired.