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Long View Systems

Posted 3 months ago

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Account Manager

TorontoHybrid

AI Summary

Account Manager at Long View Systems, building client relationships, overseeing IT project delivery, and driving account growth by selling cloud and infrastructure solutions.

About this role

Long View. A career that helps you get more out of life.
A Long View career helps you get more out of life. We don’t just say it, we prove it. Every day. We’re proud of our reputation as one of North America’s most dynamic IT providers — and we’re even prouder of our culture that allows our people to live life to its fullest. At Long View, we create an environment of collaboration and support, of innovation and enthusiasm, of inclusion and belonging. As a member of the Long View team, you’ll see how our company’s core pillars — Integrity, Competence, Value, and Fun — resonate through the workplace. And in a recent survey, 89% of Long View team members rated Long View as a good or great place to work!

Are you passionate about providing solutions to your client and want to work for a company that believes in Integrity, Competence, Value and Fun?
Long View is seeking an ambitious and results-focused Account Executive for our Toronto office who has experience selling Hybrid IT solutions. You will collaborate with cross-functional teams to provide Cloud and Modern Workplace solutions leveraging O365, and infrastructure technology domain knowledge including hardware and software stack with the relevant attached services.

A Day in the Life:

  • Client Relationship Management: Develop and maintain strong, trusting relationships with key client stakeholders, ensuring their satisfaction and fostering long-term partnerships.
  • Project Oversight: Collaborate with technical teams to ensure timely and successful delivery of IT projects, meeting client expectations and deadlines.
  • Consulting and Strategy: Advise clients on best practices for optimizing their IT infrastructure, including cloud solutions, data management, network design, security, and IT systems integration.
  • Account Growth: Identify opportunities to expand service offerings within existing accounts, cross-sell and upsell additional services, and support the growth of the company's client base.
  • Budget and Scope Management: Monitor project budgets, timelines, and scope changes, ensuring projects are delivered on-time, within scope, and within budget.
  • Client Communication: Ensure clear, consistent communication with clients throughout the project lifecycle, providing regular updates, and addressing any concerns or issues promptly.
  • Reporting: Provide detailed reporting on project progress, account status, and performance metrics, both internally and to clients.
  • Collaboration: Work closely with sales, marketing, and technical teams to ensure alignment between client needs and the company's offerings.
  • Strategic Planning: Develop account plans to align client goals with company offerings.
  • Stay informed about industry trends, emerging technologies, and competitors to provide strategic advice to clients.
  • Monitor Key Performance Indicators (KPIs) to measure success and identify areas for improvement.

    • What You Bring:

  • 10+ years of experience in account management, or client services in the IT consulting or professional services sector.
  • Proven experience in managing client accounts in managed and professional services, cloud services, Microsoft and Cisco stack and/or technology consulting.
  • Experience with solution-based selling’ and proven success in areas like IT Security, Azure Services, Copilot AI, Data & Dynamics 365, Managed IT Services.
  • Excellent communication and negotiation skills
  • Experience using Microsoft Dynamics CRM required
  • Strong understanding of IT infrastructure concepts, including cloud computing, networks, security, storage solutions, and enterprise systems.
  • Familiarity with ITIL, ITSM, project management methodologies (e.g., Agile), and enterprise technology solutions.
  • Effective presentation skills, strong problem-solving abilities with the capacity to understand client needs and develop tailored solutions.

    • What Makes You Extra Awesome:

  • Ability to travel as needed to meet clients (Ontario and Eastern Canada).
  • Proficiency in CRM software (e.g., Salesforce, MS Dynamics) and Microsoft Office Suite.
  • Previous experience in the IT consulting industry or a related field is highly desirable.

    • Why Work at Long View?

  • Great people and culture
  • Recognition programs
  • Fun is one of our core values
  • Interesting work – Be part of exciting projects while accessing all the latest technologies
  • Flexible environment – A workplace that values the importance of flexibility for personal/professional growth, happiness and wellness

    • Skills

    AgileAzureCiscoCloud ComputingITILIT InfrastructureITSMMicrosoft 365Microsoft DynamicsSalesforce

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