Jobless Developer
ATI Business Group logo
ATI Business Group

Posted 4 months ago

Open

Agent Support Specialist (Fluent in English)

JakartaOn-siteFull-time

AI Summary

A Customer Service Agent Support Specialist assists global agents with Land or Air bookings, handling inquiries via chat, phone, or email to achieve first-contact resolution and escalation when needed.

About this role

Role Purpose:

We're looking for an Agent Support Specialist (Fluent in English) to support one of our largest Australia-based clients. This role is responsible for assisting global agents in managing Land or Air bookings efficiently and accurately.

Responsibilities

  • Resolve agent inquiries related to Land or Air bookings through chat, phone, or email, aiming for first-contact resolution.
  • Provide support to suppliers via phone and email communication.
  • Manage and respond to inquiries in a timely and professional manner.
  • Escalate complex or higher-level inquiries to the appropriate stakeholders when required.
  • Maintain high-quality customer service standards while supporting global agents.

    • Qualifications

  • Bachelor’s degree in any major.
  • Fluent in English, both spoken and written.
  • Minimum 1 year of experience in Customer Service with strong English communication skills.
  • Fresh graduates with advanced English communication skills are welcome to apply.
  • Willing to work in a 24/7 shifting schedule, including public holidays.
  • Willing to work onsite in Central Jakarta (Batu Tulis, Gambir) or BSD, Tangerang.

    • Skills

    Customer ServiceEnglish Language

    Explore related jobs

    More jobs at ATI Business Group

    Similar Customer Service jobs

    Jobs in Jakarta

    Browse these categories

    Customer Service JobsJobs in JakartaJobs in Indonesia

    Market data for this role

    All reports →