Assistant Application Support Manager

Job Description

Project Management, Application Delivery & WMS Management
• Lead and manage IT projects covering the design, development, testing, and rollout of new or existing software and Warehouse Management System (WMS) solutions.
• Oversee the service transition process and evaluate potential risks to ensure smooth application and WMS deployments.
• Manage and support WMS operations to ensure system stability, inventory accuracy, and operational efficiency aligned with warehouse business processes.

Incident & Problem Management
• Drive Root Cause Analysis (RCA) and implement effective Problem Management strategies.
• Monitor and manage service quality to ensure full compliance with agreed Service Level Agreements (SLAs) and effectively communicate updates to business users.

Stakeholder, Vendor & Budget Management
• Manage vendor relationships and evaluate the performance, KPIs, and SLAs of outsourced partners.
• Provide strategic consultation and collaborate with internal business stakeholders to continuously improve application performance and align with business goals.
• Plan, control, and manage IT/application-related budgets to ensure cost effectiveness and alignment with business objectives.

Qualifications

• Bachelor’s degree in Computer Science or any related field.
• Minimum 4 years’ experience in Application Support, WMS Support, or any related field.
• Strong written and verbal communication skills (both Thai & English).
• Knowledge of Software Development Life Cycle (SDLC).
• Hard skills: Application Support (SAP B1, Kissflow, WMS), Technical Know-how, Problem Solving, Budget Management.
• Soft skills: Patience and understanding, Detail-oriented, Logical Thinking, Stakeholder Management.
• Knowledge of SAP B1 features/modules and Warehouse Management System (WMS).

Location: Head Office Rama9 Soi53