Casino Player Services Supervisor

POSITION: Player Services Supervisor

LEVEL: Supervisor

DEPARTMENT: Player Services

Wind Creek Aruba Purpose:

Our genuine engagement and positive energy provide Guests an escape from their routine into our exciting fantasy world of fun, chance, and possibility, where everyone feels a sense of belonging and importance.

Wind Creek Aruba Value System:

Our enthusiastic commitment to our purpose inspires and empowers us to do everything right, have fun, and be the best. We will be recognized for inspiring fairness, creating higher levels of personal accountability and focus on our Guests. The resulting creation of wealth will grow opportunities for all.

Purpose of the department:

Ensure regulatory compliance, provide an excellent service experience to our Patrons while processing all cash transactions taking place at the Player Services / Casino cage, and provide all services to our Players club Members such as enrolling new members, give out comps etc.

Reporting line:

The Player Services Supervisor reports to the Player Services Manager, Assistant Manager, Casino Managers.

Job Profile:

The Player Services Supervisor is responsible for planning, organizing, and managing all functions required to safeguard the assets of the casino. Ensure that monetary transactions are executed for guests in an accurate, professional, and courteous manner. Supervise the day-to-day operations of Player Services/Cage, ensuring that the Player Services Representatives and Senior Representatives adhere to all departmental guest service standards and compliance regulations.

Education, technical knowledge, and skills:

High School diploma or GED required or currently enrolled and successfully complete a GED program within 6 months from start date as a condition of continued employment.

Must be eighteen (21) years of age or older.

Associated degree in Related field required.

OR Two (2) years’ Supervisory experience required.

OR One (1) year experience as a Dual-Rate Supervisor/Senior in a Wind Creek Hospitality Department required.

Two (2) years of high-volume cash handling experience- required.

Minimum of $100,000 cash experience preferred.

Proficiency with 10 key calculators and experience working with coins.

And currency counters.

Proficient in Microsoft Word, Excel programs- required.

Must successfully pass job interview.

Excellent oral and written English communication skills.

Willing to travel and participate in training as recommended or required.

Willing and able to work various hours and shifts, including nights, weekends, and holidays.

Must have the ability to make precise decisions without compromising the integrity of the company.

Must be able to get along well with all levels of the organization and excel in a team oriented.

Environment.

General Competencies/ Personality Profile:

Must be a very trustworthy person with good mathematical and computer skills, have the ability and willingness to learn new technologies in line with the job. Good interpersonal skills and be able to lead and guide a team towards success, be dependable and willing to work flexible hours and able to handle stressful situations. Must be analytical and eager to always keep the team motivated and inspired, this in a healthy clean, safe and hazard free work environment. Must be self-motivated, detail orientated, and able to work successfully with minimum supervision.

Leadership Competencies:

Must have exceptional leadership capabilities, be able to lead and inspire team members and successfully guide them towards our company goals. Must lead by example, have the skills and qualities to train and develop team members into future leaders. Must always show an impeccable behavior towards his team members and peers.

The statements made in this job profile are intended to describe the essential nature and level of work being performed. It is not a complete list of all responsibilities or qualifications of the job.