Posted 3 days ago

Collections Call Center Representative

GreenvilleOn-siteFull-time

AI Summary

Manages a portfolio of delinquent auto loan accounts by contacting customers to discuss payment options, negotiate resolutions, and document interactions in company systems.

About this role

Quick Facts

Compensation: $17.25/hr plus monthly performance bonuses

Onsite: Greenville, SC

Schedule: Fixed 40 hours/week - Regular, predictable attendance required

No Sundays
One night shift per week (12:00PM - 8:00PM)
Every 4th rotating Friday (9:00AM - 7:00PM)
Every 4th rotating Saturday (8:00AM -12:00PM)
During Saturday rotation weeks, one scheduled weekday off with extended shifts (8:00AM - 6:00PM and 10:00AM - 8:00PM)

Who We're Looking For

We're looking for candidates who are confident communicators, enjoy problem-solving, and can balance empathy with accountability. The ideal candidate is comfortable having difficult conversations, negotiating solutions, and working toward performance goals in a fast-paced environment. You may be a great fit if you:

Have collections, auto finance, banking, lending, call center, or customer service experience
Are comfortable discussing payment obligations and negotiating resolutions
Can remain professional when handling challenging customer conversations
Ask thoughtful questions and actively listen to understand customer situation
Are organized, detail-oriented, and able to manage multiple priorities
Are motivated by goals, performance metrics, and bonus opportunities

What You'll Do

Manage a portfolio of delinquent auto loan accounts

Contact customers to discuss payment options and resolve delinquency

Negotiate payment arrangements and other account solutions

Research customer information and assist with loss mitigation activities

Document customer interactions accurately in company systems

Meet or exceed performance and quality expectations

What You'll Bring

High school diploma or equivalent

Strong communication and customer service skills

Ability to manage conflict and build rapport with customers

Strong attention to detail and organizational skills

Proficiency with computers and the ability to learn new systems quickly

Previous collections or auto finance experience preferred

Work Environment

This role is phone- and computer-based, requiring the employee to be seated for extended periods.

Frequent speaking and close visual work, including reading data, screens, and documents.

Benefits and Perks

Medical, dental, vision, telemedicine, supplemental insurance benefits, long-term and short-term disability

401K with employer match and 100% immediate vesting

Paid Time Off (PTO) and paid company holidays to help you balance work and personal life

Paid Volunteer Time Off (VTO) Annually

Tuition Reimbursement

Parental Leave

Business casual work environment

About GLS

Join over 1,000 colleagues who "Care Deeply and Think Boldly" in a positive, adaptive culture that celebrates success and impact. GLS is proud to be recognized by Inc. 5000 as one of the nation’s fastest-growing private companies.