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Operations Manager - Greenville SC

GreenvilleOn-site

AI Summary

Manages branch installation operations, including profitability, pipeline, inventory, expense control, staff development, and customer experience for a window and door installation company.

About this role

One Goal, One Passion - Growth is Everything at Window Nation

Recruiting the best talent is one of Window Nation's main goals. With growth always being our number one priority, we're committed to finding and keeping the best employees possible. We want you to be your authentic self, we want you to love what you do, we want you to grow with us. Grow professionally and grow personally. We know that we all grow together at Window Nation, and we are proud of that. One Goal, One Passion - Growth is Everything at Window Nation.

Reporting to the Regional Director, Installation Services, our Operations Manager is responsible for the overall operations of the branch installation process. This includes overseeing the profitability, pipeline management, inventory efficiency, expense control, staff development as well as hyper focus on the customer experience.

The ideal candidate will have an ability to create and maintain an efficient system of operation to support the business’s growth strategy. The candidate should be comfortable multitasking and working cross-functionally with different business functions. The ideal candidate will have previous experience in related fields.

Core Role Responsibilities

Develop and manage the branch operational plan that meets the company’s goals and objectives.

Manage the day-to-day activities that are required to maintain operations in a branch

Assisting in improving and achieving production adherence to schedule by monitoring daily production downtime and operations efficiency, troubleshooting process and equipment operability issues, identifying root causes, and implementing solutions.

Deliver on branch margin and profitability targets; recommend, implement, and monitor actions to increase revenue generation and profitability

Manage branch expenditures within budget guidelines

Analytically review branch data and information; provide and execute on solutions when needed

Inspire excellence; embody our Core Values

Lead, develop and manage direct reports

Recruit, onboard, and manage employees; maintain appropriate staff levels based on pipeline indicators

Maintain positive customer relationships; identify, monitor, and manage customer service standards

Collaborate with the regional team to identify, develop, and implement best practices and SOPs

Ability to obtain or maintain all required local, state and federal licenses and certifications

Basic Qualification

At least 7 years of service industry experience

At least 4 years of progressive leadership experience

At least 3 years experience in managing the financials of a branch/P&L

Driving record that meets company’s insurance standards

Preferred Qualifications

Experience with service and installation programming preferred

Bachelors Degree

Experience with service and installation Management or related field

Ability to accurately measure the dimensions and determine installation processes for windows and doors

Knowledge of applicable building codes and construction techniques

Previous work experience recruiting independent contractors

High proficiency-level in Microsoft Office Suite

Expertise in CRMs; Salesforce or MS Dynamics experience a plus

Skills

Budget ManagementBuilding CodesConstruction TechniquesCRMIndependent Contractor RecruitmentMicrosoft OfficeMS DynamicsOperational PlanningP&L ManagementSalesforceStaff Recruitment And OnboardingWindow And Door Installation