Customer Experience Representative - Spanish speaker
ParisHybridFull-time
AI Summary
Customer Experience Representative at Brevo handles daily client support via email and phone, resolves tickets, escalates complex issues, and builds client relationships while mastering the Brevo platform and email marketing best practices.
About this role
At Brevo, we’re not just building a CRM. With our technology, we’re helping millions of organizations build lasting relationships with their customers.
From emails and SMS to WhatsApp, Chat, and Marketing Automation, our tools are intuitive, powerful, and built to scale with every ambition. We give businesses a clear view of the customer journey, so they can focus on what matters: connection.
As a certified B Corp, we’re proud to grow with purpose, committed to high standards of social and environmental impact, not just performance.
Today, more than 500,000 businesses across 180 countries—from NGOs like Amnesty International to global brands like Carrefour, eBay, Louis Vuitton, and Michelin—trust Brevo to engage their audiences, cut through complexity, and deliver results. Our reliable technology and 75+ integrations help them create unparalleled customer experiences, without the usual tech headaches.
We recently exceeded 200m ARR and reached a major milestone by becoming a Unicorn, backed by strong growth and global expansion - and we’re just getting started!
Join us as a Customer Experience Representative for our Customer Experience Team. Brevo's Customer Experience Representatives wear many hats. While their first responsibility is to offer direct support, primarily via email and telephone, there are many other elements to the job as well. We are looking for an Spanish native speaker to join our team on the Monday-Friday shift.
Your impact at Brevo:
Who you are:
Why people love working at Brevo:
Our candidate journey:
Skills
Brevo APIBrevo PlatformChatCRMDNS RecordsEmail MarketingEmail SupportMarketing AutomationSaaS SupportTelephone SupportTicket ManagementWhatsApp
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- Market overviewState of tech hiring, September 2026: up 4.8%Tech hiring rose 4.8% month over month in September 2026, with 411,122 new listings. Customer support and account executive roles led the growth.
