Customer Service Executive (Male)

Our client, a key player in the Insurance Industry, is looking to hire a vibrant and detailed individual to fill the role of Customer Service Executive who will be responsible for handling front office reception, general office support, customer service and administration duties.

• Provide excellent customer service delivery to clients.
• Responsible for maintaining sanitation and orderliness of the company reception area at all times.
• Deal with all enquiries in a professional and courteous manner, in person and on the telephone.
• Receive In-coming mails/correspondence, registration of such documents and re-directing it to the appropriate staff.
• Maintain staff attendance register.
• Fulfill all reasonable requests from guests to ensure their comfort, satisfaction and safety.
• Conduct basic security checks throughout the day and report concerns to the Head Corporate Services.
• Report any maintenance issues immediately to the Head Corporate Services, including all furniture, fittings and equipment around the reception area.
• Acts as first point of contact for guests and employees.
• Adhere to instructions given by management and ensure that all polices regarding office support and administration are adhered to.
• Oversee all admin related procurements i.e. stationeries, provisions etc.
• Update appointment calendars and schedule follow-up appointments.

Qualifications

• Bachelor’s degree in any field.
• Must be social media savvy
  
• At least 1-3 years’ experience in operations, customer service or administration area.
• Good interpersonal skills and etiquette.
• Excellent communication skill; listening, speaking, reading and writing.
• Service driven hand flexible.
• Computer proficiency.
• Ability to handle pressure.