Posted 3 months ago
Customer Support Specialist (German-speaking)
AI Summary
Acts as the dedicated support lead for German-speaking customers, handling email, chat, and phone inquiries, localizing support content, and resolving technical, billing, and account issues with a high first-contact resolution focus.
About this role
Your Key Responsibilities:
Market Ownership: Act as the dedicated support lead for our German-speaking customers via email, chat, and phone.
Translation & Localization: Help localize support content, templates, and FAQ articles to ensure they resonate with the German market.
Problem Solving: Resolve technical, billing, or account inquiries with a focus on high first-contact resolution.
Requirements
Requirements:
Languages:Native or near-native German (C2 level) and Fluent English (C1). Communication is 100% in German for customers and 100% in English for the internal team.
Customer-Centric: You have a natural "hospitality" mindset - you enjoy solving puzzles and making someone's day better.
Experience: 1+ years in a customer support role is preferred, but we are open to graduates or career-changers with the right language profile.
Skills
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All reports →- SeriesRole reportsOne role family at a time: how many openings, what changed this week, who is hiring, what it pays.
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- Market overviewState of tech hiring, September 2026: up 4.8%Tech hiring rose 4.8% month over month in September 2026, with 411,122 new listings. Customer support and account executive roles led the growth.