Posted 1 month ago
Export Customer Service Coordinator
SingaporeOn-site
AI Summary
Coordinates customer service for export shipments, handling inquiries, bookings, carrier and warehouse liaison, and documentation to ensure timely cargo delivery.
About this role
The main function of this role is to assist customer in day-to-day, liaise with carrier, transporter, warehouse operator, fumigation, and ad-hoc task. Monitoring customer support, quotation and maintaining the volume and trade lane
Ensure all procedures and time frames to be followed as per agreed SOPs and workflows & must be always adhered to.
Key Responsibilities
- Attending to local and overseas customer’s inquiries pertaining to rates ·
- Respond promptly to customers’ inquiries on booking confirmation, and shipment follow up sailing confirmation, continuous monitoring of shipment till cargo arrival ·
- Responsible for bookings preparation and tele- marketing for local customer cargoes. ·
- Booking arrangement and follow up container status with carriers of containers. ·
- Dealing with warehouse over container status (change of vessels/departure date etc). ·
- Preparation of railing instructions and liaising with warehouse/truckers ·
- Follow up with shippers of any discrepancy in packages. ·
- Ensure all necessary shipping documents are in place within the given time frame ·
- Coordinate internally with sales and documentation team
Skills, Knowledge & Expertise
- Proficient in Microsoft Office
- Preferably with 1 year similar experience in the Ocean / Air freight industries·
- Basic knowledgeable in NVOCC business will be an added advantage ·
- Able to communicate and write in English
Skills
Air FreightBooking ManagementContainer TrackingCustomer SupportMicrosoft OfficeNVOCCOcean FreightQuotation ManagementShipping DocumentationTele Marketing
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