Posted 1 month ago
Export Customer Service Coordinator
NingboOn-site
AI Summary
A Customer Service Coordinator handles customer inquiries, books and tracks shipments, liaises with carriers and warehouses, monitors schedules, and prepares documentation to ensure smooth day-to-day operations.
About this role
The main function of this role is to assist customer in day-to-day, liaise with carrier, transporter, warehouse operator, fumigation, and ad-hoc task. Monitoring customer support, quotation and maintaining the volume and trade lane
Ensure all procedures and time frames to be followed as per agreed SOPs and workflows & must be always adhered to.
Key Responsibilities
- Attending to local and overseas customer’s inquiries pertaining to rates ·
- Respond promptly to customers’ inquiries on booking confirmation, and shipment follow up sailing confirmation, continuous monitoring of shipment till cargo arrival ·
- Responsible for bookings preparation and tele- marketing for local customer cargoes. ·
- Booking arrangement and follow up container status with carriers of containers. ·
- Dealing with warehouse over container status (change of vessels/departure date etc). ·
- Preparation of railing instructions and liaising with warehouse/truckers ·
- Follow up with shippers of any discrepancy in packages. ·
- Ensure all necessary shipping documents are in place within the given time frame ·
- Coordinate internally with sales and documentation team
Skills, Knowledge & Expertise
- Proficient in Microsoft Office
- ·Preferably with 1 year similar experience in the Ocean / Air freight industries ·
- Basic knowledgeable in NVOCC business will be an added advantage ·
- Able to communicate and write in English
Skills
Air FreightBooking PreparationCarrier CoordinationMicrosoft OfficeNVOCCOcean FreightShipment TrackingWarehouse Coordination
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- Market overviewState of tech hiring, September 2026: up 4.8%Tech hiring rose 4.8% month over month in September 2026, with 411,122 new listings. Customer support and account executive roles led the growth.