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Posted 1 month ago

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Front Desk Associate - Flatiron

122 5th Ave, New York, NY 10011On-site

AI Summary

A part-time Front Desk Associate at Myo West Hollywood who greets clients, manages schedules and bookings, handles billing and documentation, and delivers exceptional, on-brand client service in a fast-paced wellness environment.

About this role

We’re looking for a stellar part-time Front Desk Associate (FDA) to join our established and high-performing team at Myo West Hollywood! As one of the first faces our clients see, you’ll play a key role in delivering an elevated, seamless experience that keeps them coming back.

💡 We’re looking for candidates available to work:

    • 2 to 3 shifts
    • Must have weekend availability and some evenings
    • Start date would be Sept 14th
FDAs will bring energy and hospitality to a clinic known for its vibrant community and expert care. You’ll help keep day-to-day operations running smoothly, support our clinicians, and ensure every client feels welcomed and empowered. If you’re passionate about people and love a fast-paced, wellness-driven environment, we’d love to meet you!
Who We Are
Myo is modern physical therapy to futureproof your body. Through 1:1 expert care, our team of physical therapists, chiropractors, and massage therapists use full-body awareness and proactive insights to intercept injury, reduce pain, and improve your every day.
Join us in our mission to raise body IQ globally! #FutureproofYourBody

Why Work at Myo

  • More than a typical front desk role — you play an important part in shaping each client’s experience and helping them feel supported from the moment they walk in.
  • Grow in a company that invests in you — benefit from ongoing coaching, mentorship, and access to personal development resources that help you build skills you’ll use for life.
  • Develop sales and client experience skills — learn how to educate clients, recommend services, and create a seamless experience that keeps people coming back.
  • Gain hands-on experience in hospitality — deliver a high-quality, personalized experience that goes beyond expectations and sets the tone for every visit.
  • Work that feels meaningful — be part of helping people move and feel better, while being valued as an individual on your team.

    • What You'll Do

  • Deliver exceptional, on-brand client service across phone, in-person, and written communication
  • Guide new clients through Myo’s services with clear, confident messaging
  • Manage and optimize clinic schedules, bookings, and waitlists
  • Accurately handle billing, claims, invoices, and client documentation
  • Keep the clinic clean, stocked, and running smoothly day-to-day
  • Support client follow-ups, marketing efforts, and business-driving initiatives
  • Collaborate with team members to ensure smooth shift transitions

    • Who We're Looking For

  • 1+ year in customer service or hospitality
  • Passionate about delivering great client experiences
  • Detail-oriented and takes pride in their environment
  • Confident communicator who can clearly explain services and value
  • Business-minded with an understanding of booking and client flow
  • Thrives in a fast-paced, dynamic setting
  • Curious, proactive, and solutions-oriented
  • Authentic, team-oriented, and comfortable speaking up
  • Prioritizes personal well-being to show up at their best

    • Skills

    Appointment ManagementBillingClaims ProcessingClient IntakeCustomer ServiceHospitalitySchedulingWritten Communication

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