Housekeeping Attendant (Room & Public Area) - Couples Negril

Job Purpose

To maintain guest rooms and public areas to the highest standards of cleanliness, comfort, and presentation, ensuring a consistently exceptional guest experience throughout the resort.

Key Duties & Responsibilities

Room Attendant Duties

• Clean, service, and prepare guest rooms according to resort standards
• Make beds, change linens, and replenish towels and guest amenities
• Clean and sanitize bathrooms, floors, furniture, and fixtures
• Inspect rooms to ensure readiness for guest occupancy
• Report maintenance issues, damages, and safety hazards promptly
• Respect guest privacy, confidentiality, and security procedures

Public Area Attendant Duties

• Clean and maintain public areas including lobbies, corridors, stairways, restrooms, and staff areas
• Ensure public spaces are clean, presentable, and welcoming at all times
• Collect and dispose of waste in accordance with procedures
• Replenish supplies in public restrooms and service areas
• Operate cleaning equipment safely and correctly

General Responsibilities

• Respond courteously and professionally to guest requests
• Maintain housekeeping carts, equipment, and storage areas in an organized manner
• Adhere to all hygiene, health, safety, and grooming standards
• Follow Couples Resorts policies and departmental procedures
• Work effectively as part of the housekeeping team

Qualifications & Requirements

• Previous housekeeping or hotel/resort experience preferred
• Ability to perform physical tasks including lifting, bending, and prolonged standing
• Willingness to work flexible hours, including weekends and public holidays
• Strong attention to detail and time management skills
• Professional appearance and positive attitude

Skills & Competencies

• Customer service orientation
• Reliability and punctuality
• Ability to work independently and as part of a team
• Basic communication skills
• Commitment to cleanliness and quality

Working Conditions

• Indoor and outdoor resort environments
• Physically demanding role
• Frequent guest interaction