Posted 3 months ago

Onboarding Specialist

ParisOn-site

AI Summary

An Onboarding Specialist deploys and activates Retail Networks in France, Italy, and/or Spain through project management and training, identifies needs, tailors programs, and serves as the voice of in-store staff to drive activation KPIs and TPV.

About this role

🌍 About the team

At Alma, we believe that a great merchant partnership starts with a great onboarding experience. The Merchant Activation team is at the heart of this mission: we set merchants up for success and maximise TPV by delivering efficient, impactful, and tailored activation journeys.

To do so, the team focuses on three core objectives:

Delivering high-impact onboarding for Retail Networks, with tiering-based levels of service adapted to each merchant's profile
Boosting activation at every stage of the merchant partnership, through the most efficient operating model for each channel and merchant type
Hitting and maintaining our activation KPIs in terms of SLA, quality, and generated TPV

This is a team that moves fast, thinks big, and puts merchants first. If you thrive in a hands-on environment where your work has a direct and measurable impact, you're in the right place.

😀 Purpose of the job

Reporting to the Merchant Activation Manager, the Onboarding Specialist is responsible for:

Deploying Retail Networks through efficient project management and impactful retail training for small to mid-market accounts in France, Italy, and/or Spain
Identifying training needs and developing tailored training plans in collaboration with brands
Being the voice of in-store staff within Alma, gathering product feedback and verbatim from end users (a true goldmine of insights!)
Continuously enhancing training programs, exploring new formats, and staying ahead of the curve

💡 Skills & Knowledge

2 to 3 years of experience in account onboarding, retail, or account management in a fast-paced environment
Fluent in English, Italian, and/or Spanish
Excellent verbal and written communication skills, with a strong client-facing posture
Highly organized, detail-obsessed, and operationally excellent
Strong interpersonal skills: empathetic, curious, pedagogical, and user-oriented
Humble, action-driven, and comfortable working cross-functionally