Operations Assistant Manager

Operations Assistant Manager

Full time, Thailand

Founded in Hong Kong in 2016 by the French couple Delphine Lefay and Diego Dultzin Lacoste, OnTheList is a leading premium flash sales concept in Asia and the Middle-East. OnTheList works to minimize the problem of excess stock by turning past-season inventory into sustainable opportunities. OnTheList works directly with retail brands and official distributors, turning old inventory into opportunity by providing a sustainable way for brands to sell past-season items that would have otherwise ended up in landfills, while providing the best deals and steep discounts to our OnTheList members. Since launching in Hong Kong in 2016, OnTheList has hosted over 5,200 flash sales and has built a community of over 1.3 million members across all regions. We’ve since expanded to Singapore, Australia, Malaysia, Korea, Shanghai, Beijing, Thailand, and Dubai.

Sustainability is rooted in who we are and motivates us to continue our mission. To date, we have saved over 8.2 million items from ending up in landfills. Forming OnTheLove, our CSR initiative, has allowed us to deepen our commitment to minimizing our carbon footprint while working with local organizations and hosting regular charity sales.

At OnTheList, our values guide everything we do: Family Spirit is driven by humility, fostering genuine connections with our community. Panache reflects our passion for delivering exceptional experiences, while sustainability is rooted in our commitment to creating a positive impact on the world around us. Excellence is driven by the cooperation of our teams.

Role Overview

We are looking for a highly resilient, hands-on and execution-driven Operations Assistant Manager to oversee the operational execution of all offline flash sales in Thailand.

This role is responsible for planning and executing every aspect of our events, from stock preparation and venue setup to team management and live event operations. You will coordinate closely with warehouses, suppliers and internal teams to ensure flawless execution under tight deadlines.

The ideal candidate is highly organized, decisive, adaptable and able to perform under pressure while managing multiple priorities simultaneously.

Reports to:
Country Director

WHAT WE WILL TRUST YOU WITH...

Offline Flash Sale Operations

• Own the end-to-end operational execution of all offline flash sales.

• Plan and coordinate inbound and outbound stock movements between warehouses and event venues.

• Optimize venue layout, including storage areas, merchandising and customer flow.

• Prepare detailed event timelines and ensure all operational milestones are met.

• Coordinate with vendors, logistics partners and temporary staffing agencies.

• Ensure all operational standards and brand requirements are respected.

Event Execution

• Lead the complete setup and dismantling of each event.

• Recruit, brief, schedule and supervise temporary staff.

• Allocate responsibilities across key operational functions, including:

• Check-in and customer flow

• Cashiers

• Cloakroom

• Security

• Stock management by category

• Act as the main operational decision-maker throughout the event.

• Resolve operational issues quickly while maintaining excellent customer experience.

• Prepare post-event reports and identify process improvements.

Cross-Functional Coordination

• Work closely with Business Development, Marketing and Customer Care to ensure smooth event execution.

• Ensure all operational documents are accurate, centralized and up to date.

• Proactively identify operational risks and clarify unclear requirements before execution.

• Participate actively in meetings by providing operational input and recommendations.

Team Leadership

• Lead and support the Operations team on a daily basis.

• Foster a culture of ownership, accountability and operational excellence.

• Remain calm and solution-oriented during high-pressure situations.

• Drive continuous improvement of operational processes and event execution.

WHAT IT TAKES…

Required Experience

• 5–8 years of experience in retail operations, logistics, event management or a similar operational role.

• Experience managing large-scale retail events or high-volume commercial operations is highly preferred.

• Previous experience leading operational teams.

Required Skills

• Excellent organizational and planning skills.

• Strong attention to detail.

• Outstanding execution and follow-through.

• Ability to manage multiple projects simultaneously.

• Comfortable working under pressure and adapting to changing priorities.

• Strong problem-solving and decision-making skills.

• Assertive communicator who is comfortable challenging ideas respectfully.

• Fluent in both Thai and English.

Cultural Fit

• Thrives in a fast-paced entrepreneurial environment.

• Hands-on, proactive and highly accountable.

• Flexible and comfortable with change.

• Solution-oriented and focused on execution.

• Able to work independently without relying on rigid processes or hierarchy.