Sales & Reservations Intern

F ZEEN ATHENS, part of the F ZEEN RETREATS group, is a luxurious adults-only retreat located in the historic center of Athens. Blending the philosophy of holistic well-being with a modern way of living, we offer our guests much more than just a stay. We offer a meaningful experience of balance, beauty, and genuine hospitality.

Our culture is rooted in the concept of the Good Life. Τhe art of living well and in harmony with yourself and the world around you. This is reflected in everything we do, from the level of service we provide to the spaces we create.

Our people are the heart of our retreat. That’s why we genuinely invest in their personal and professional growth, offering expert-led training, a supportive and creative work environment, and a competitive package of benefits. If you share our passion for quality, hospitality, and creating experiences that truly matter, we would love to welcome you to our team.

What you’ll do

• Follow up on e-mail and phone requests regarding accommodation

• Process, confirm or modify room reservations and send relevant confirmation to guests

• Assign rooms to each guest and update this in the system

• Keep the front office department updated at all times for any changes in the systems during the operation of the hotels

• Process payments, credits, and charges in a secure and efficient way and keep all records updated

• Monitor price parity and availability across all channels

• Monitor the direct pricing and rate plans and develop strategies aiming to maximize reservations performance

• Keep the reservations reports up to date

• Participate in the Set up of the monthly targets and in the monthly budget reconciliation

Requirements

• Excellent command of the English language

• Knowledge of any additional language will be considered an asset

• Computer literacy (Outlook, Excel, Word, etc)

• Possess excellent interpersonal and communication skills

• Solid written and verbal communication skills

• Teamwork spirit and customer service attitude

Benefits

• Positive working environment

• Be part of an ever-evolving organization focused on transformation and innovation

• A support system where you have a safe place to voice your opinion, share feedback, and be your true authentic self

• Be part of a winning team who embrace diversity, inclusion, and our differences

• Excellent opportunities for career progression