Posted 6 days ago
Senior Business Process Consultant
Fredrick MDHybridFull-time
AI Summary
Leads business process analysis, workflow mapping, and continuous improvement engagements for Government departments, translating operational challenges into documented process improvements and quality-focused solutions.
About this role
TeleSolv is seeking a Senior Business Process Consultant to lead business process analysis, workflow mapping and continuous process improvement engagements for Government departments under individual task orders. The consultant will translate operational challenges into documented process improvements, practical recommendations and quality-focused solutions.
Key Responsibilities
- Conduct business process analyses, workflow mapping and gap assessments for assigned Government departments.
- Facilitate stakeholder workshops and interviews to document current-state processes and develop future-state recommendations.
- Prepare process documentation, desk guides and quality management system artifacts required by each task order.
- Support ISO 9001:2015-aligned practices in process documentation and improvement recommendations.
- Coordinate with the project director and other service leads on cross-functional process initiatives.
Skills, Knowledge & Expertise
- Active Project Management Professional certification
- Active ITIL 4 certification
- Business process analysis and consulting
- Process mapping and workflow analysis
- Gap assessments
- Continuous process improvement methodologies
- Stakeholder workshop and interview facilitation
- Current-state and future-state process design
- Process and quality-management documentation
- Strong stakeholder engagement and cross-functional coordination
- Knowledge of ISO 9001:2015-aligned quality practices
Skills
Business Process AnalysisContinuous Process ImprovementCurrent-state And Future-state Process DesignDesk GuidesGap AssessmentsISO 9001:2015ITIL 4PMPProcess MappingQuality Management System DocumentationStakeholder Workshop FacilitationWorkflow Analysis
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