Posted 4 months ago

Senior US Logistics Operations Specialist

Johor BahruRemote

AI Summary

A Senior US Logistics Operations Specialist oversees inbound and outbound logistics, manages container movements, costs, and returns, and serves as a key point of contact to resolve delivery and customer issues.

About this role

We’re rethinking homes for how people really live, and we’re looking for a Senior US Logistics Operations Specialist to join our Logistics Operations team to help shape the future of living—one thoughtful detail at a time.

Operations at Castlery makes it all work — streamlining processes and elevating every customer touchpoint.

This is a 1-year contract, fully remote role based in Malaysia, supporting our US logistics operations during night shifts (9pm to 6am MYT).

What you'll be doing:

Track and manage container movements end-to-end (pickup, drop-off, return), including monitoring ETAs, resolving delays or discrepancies, and aligning with warehouse capacity and receiving plans
Monitor and manage inbound-related costs such as detention, demurrage, and customs fees while ensuring accurate documentation and reporting
Oversee outbound operations by preparing shipping labels, monitoring daily pickups, coordinating with carriers, and resolving delivery delays, exceptions, or escalations
Act as a key point of contact for delivery-related inquiries, working closely with CX, customers, and partners to resolve issues such as lost or damaged orders
Manage the end-to-end returns process, including scheduling pickups, tracking shipments, coordinating warehouse receipt, and ensuring accurate system updates
Identify trends in return reasons, flag recurring issues, and support CX with timely updates and exception handling
Analyze logistics and delivery data to identify root causes, improve cost efficiency and service levels, and support ongoing operational improvement initiatives
Maintain accurate records across inbound, outbound, and returns workflows
Support continuous improvement projects and other tasks as assigned.

What you need to succeed:

Strong proficiency in written and spoken English
3–4 years of experience in logistics, supply chain, or transportation operations
Strong problem-solving skills with the ability to analyse operational issues using data and structured thinking
Customer-centric mindset with a strong commitment to service excellence
Strong written communication skills with high attention to detail
Ability to work cross-functionally and handle fast-paced operational challenges effectively

Good to Have:

Bachelor’s degree in Logistics, Supply Chain Management, Business Administration, Operations Management, or a related field (diploma holders with relevant experience are welcome to apply)
Proficiency in advanced Excel or data analysis tools for operational reporting and insights
Familiarity with ERP, TMS, and WMS systems, as well as e-commerce fulfilment processes
Experience with returns management systems or reverse logistics workflows
Prior experience working night shifts and/or in remote or distributed team environments

Built for Real Life, Designed for What’s Next

At Castlery, we’ve spent over a decade building a brand people love by designing furniture for real life — durable, beautiful, and made to keep up with change.

Now, we’re focused on what’s next: scaling with care, crafting better experiences, and growing a team that’s as intentional as our design philosophy.

If you believe that good homes create good lives, come build with us.