Posted 3 months ago
Service Center Coordinator
Valenzuela, NCR, PhilippinesRemote
AI Summary
Acts as the first-level escalation point, resolving customer issues within expectations, coordinating with departments and management, and reporting individual performance metrics.
About this role
Service Center Coordinator
BESTANK Manufacturing Corporation started over 30 years ago with a handful of employees. The backbone of the company was built on fair trade and equality, building on the precepts of PURITY, QUALITY & TRUST into every aspect of our operations.
- Act as the first level of escalations and resolve all customer issues within the clients expectations and the Team through regular feedback
- Responsible for Daily, Weekly, monthly reporting of individual performance.
- Communicates with other departments and management to resolve problems and expedite work.
- Interpret and communicates work procedures and company policies to staff / Technicians.
- Make recommendations to Team Lead concerning individual staff and improvement of procedures.
- Report directly to the Communications Care Team Lead.
Qualifications
Essential:
- College graduate with a degree from any background
- Fluent in speaking/writing English and Tagalog
- Accurate keyboard typing skills and combined with existing IT knowledge on MS Office, particularly Word & Excel
- High Math Score
Desirable:
- Previous experience of customer invoicing
- Exposure to manufacturing and/or engineering environment
- Previous experience in customer service
- Exposure to ticketing systems and financial transaction processes
Additional Information
BESTANK Manufacturing Corporation is one of the top Manufacturing Corporation of water storages/water related products for 36 years. We focus on redefining quality service and trust among our clients. Bestank continues to move forward in expanding coverage through partner outlets and individuals.
Skills
Customer InvoicingCustomer ServiceEngineering EnvironmentExcelFinancial Transaction ProcessesManufacturingMS OfficeTicketing SystemsWord
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