Technician Officer - Erbil

BCI for Communication and Advanced Technology

• Checks the warranty status, repairs history, phone conditions and attachments.
• Assembles, installs, test and retains the defected mobile phones on a daily basis to achieve objectives and KPI's.
• Uses the troubleshooting methods which are mentioned in the service manual that is provided by Samsung through GSPN.
• Ensures effective and efficient completion of all preventive maintenance duties and does quick quality checking to the repaired phones before submitting the phones to the Q.C. Department.
• Checks all cases on the Cosmos System and submits notes for the status of the devices and follows up until the case is closed on the Cosmos System.
• Adheres to workshop process.
• Requests the required parts from the Storekeeper.
• Fills the defected parts form for the parts that are already defected from Samsung.
• Gets updated with the service manual and bulletins which are provided by Samsung through GSPN or our technical shared folder.
• Performs other duties as and when requested by the direct supervisor.

Qualifications

• Diploma Degree in Electronic Maintenance or in any related field.
• 1-3 years of handsets maintenance.
• Good English reading and writing.

Additional Information

Key Competencies (Skills, Abilities and Knowledge)

• Automated System .
• Disassembly/Assembly.
• Equipment Use .
• Product Knowledge .
• Processes & procedures .
• Safety Awareness .
• Software Repair .
• Soldering .
• Troubleshooting .