Posted 3 months ago
Test Mark
AI Summary
Third-person: Handles technical issues and customer escalations for a video interview platform, documents resolutions, and supports customer training.
About this role
Test Mark
Talview (Interview Master Technology Solutions Pvt Ltd) is a video interview platform which helps employers build a high performing workforce by reaching out to and screening more candidates using lesser time and resources than traditional hiring processes. Talview has served clients across 102 countries and its client list includes many leading organizations like ABB, Avery Dennison, Cognizant, GlaxoSmithKline, NTT Group, Tata Group, Unicef, VF Corporation and Wipro.
Talview is the second largest player globally in video-mobile recruitment technology space and is the pioneer in hiring technology augmented with talent engagement and state of the art analytics. Enabling more than "three million" video responses, Talview has grown to be a preferred partner for leading organizations across the globe. We consistently deliver our valued clients with a significant reduction in time to hire, increase in candidate satisfaction, enhance hiring managers and recruiters productivity, wider candidate reach.
Additional Information
Additional responsibilities include:
- Taking ownership of technical issues, and working with our Development group to resolve more advanced issues when necessary
- Resolving escalated customer complaints without the need for team lead intervention
- Documenting troubleshooting and problem resolution steps
- Participation in providing training to customers as required
Location: HSR, Bangalore
Skills
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- Market overviewState of tech hiring, September 2026: up 4.8%Tech hiring rose 4.8% month over month in September 2026, with 411,122 new listings. Customer support and account executive roles led the growth.