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Dun & Bradstreet

Posted 1 month ago

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Account Executive, Chat (R-19662)

JacksonvilleOn-site

AI Summary

An Account Executive selling Dun & Bradstreet’s products and services remotely via phone and electronic channels, managing leads from the company chat feature, conducting needs assessments, and growing revenue through renewals, cross-sell, and up-sell.

About this role

Shape the Future with Dun & Bradstreet
At Dun & Bradstreet, we believe data has the power to create a better tomorrow. As a global leader in business decisioning data and analytics, we help companies worldwide grow, manage risk, and innovate. For over 180 years, businesses have trusted us to turn uncertainty into opportunity. We’re a diverse, global team that values creativity, collaboration, and bold ideas. Are you ready to make an impact and help shape what’s next? Join us! Explore opportunities at dnb.com/careers.

The Inside Sales function is responsible for selling the Company’s products and services to new and/or existing clients and developing or expanding accounts remotely via telephone or other electronic means. Primary responsibility is to maintain and grow the revenue stream through renewal management, crosssell
and up-sell of new opportunities.

Essential Key Responsibilities

  • Effectively manage incoming leads from D&B’s Chat feature on the company website, ensuring a
    seamless transition from lead to client engagement
  • Be able to conduct a needs-based assessment and transition to the customer’s needs to the best product
    and solutions
  • Provide customized solutions based on the unique requirements of the prospect, ensuring alignment with
    their goals and objectives
  • Grow the revenue stream by identifying new logo opportunities
  • Maintain consistent and accurate data in SFDC to support territory, account planning and forecasting.
  • Develop and maintain an active pipeline of forecasted sales to meet annual quota objectives
  • Observe and adhere to all compliance policies, trainings, and procedures while interacting and selling to
    customers. (Product training, coaching, timecard, and self-assessment, etc.)
  • Additional duties as assigned.

    • Education & Experience

  • Education Preferred/Required Years of Relevant Experience
  • Associate's Degree Required 4 to 6 years
  • Bachelor's Degree Preferred

    • Essential Skills and/or Certifications

  • An assertive, persistent, self-motivated professional who is a strong listener with a positive attitude and a limitless amount of energy
  • Possess an aptitude for quickly grasping selling techniques and product knowledge
  • Has a proven track record of achieving/exceeding quota and ability to thrive in a high volume, high energy, fast-paced, sales-driven call center environment
  • Experience in selling an intangible product and/or inside sales experience is strongly preferred
  • Computer knowledge with good communication, organizational and time management skills
  • Strong listening, written and verbal communication skills
  • Show an ownership mindset in everything you do; be a problem solver, be curious and be inspired to take action, be proactive, seek ways to collaborate and connect with people and teams in support of driving success
  • Continuous growth mindset, keep learning through social experiences and relationships with stakeholder, experts, colleagues and mentors as well as widen and broaden your competencies through structural courses and programs

    • Key Stakeholders

  • External Clients, Client Success, Marketing, Data, Product, Delivery and Customer Service Team members

    • Physical Requirements

  • Employees must be able to perform the essential functions of this position satisfactorily. If requested, reasonable accommodations may be made to enable employees with disabilities to perform the essential functions.
  • Ability to sit, speak and operate telephone and/or computer for long periods of time
  • Ability to handle pressure, stressful conditions, and conflict resolution
  • Ability to work day, evening and/or weekend hours as needed
  • Regular attendance in the office

    • Skills

    ChatCompliance PoliciesCRMInside SalesNeeds-based AssessmentPipeline ManagementQuota AttainmentSFDC

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