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Thuma

Posted 1 month ago

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Retail Associate

DenverOn-siteFull-time

AI Summary

Retail Associate in Cherry Creek who delivers warm, personalized customer service, maintains brand visuals, and supports in-store and ecommerce tasks.

About this role

Thuma is seeking a proactive Retail Associate to join our team in Cherry Creek. Reporting directly to the Store Manager, the Retail Associate will exhibit an inviting, elevated, confident and friendly attitude whilst delivering a best-in-class customer experience as part of our Cherry Creek store team.

Key Responsibilities

  • Provide exceptional customer experience, ensuring every guest receives warm, personalized service.
  • Maintain the store’s visual identity within brand guidelines through merchandising and stock replenishment.
  • Showcase excellent product and brand knowledge.
  • Work collaboratively to achieve daily goals and contribute to the overall success of the store.
  • Operate all systems seamlessly, including POS, inventory management, and clienteling platforms.
  • Serve as a Thuma Brand Ambassador.
  • Build and nurture client relationships.
  • Support the ecommerce customer experience team by responding to customer service emails when needed.
  • Step into the cafe when needed, taking orders and serving customers with precision and care.
  • Support Management on back-of-house operations.
  • Maintain store appearance and cleanliness on a daily basis.
  • Other activities and functions to facilitate store success as necessary.

    • What You’ll Need

  • This job requires the ability to work in-person at the Thuma store in Cherry Creek.
  • This job requires availability to work flexible hours including weekends and occasional holidays.
  • 1-2 years of experience in Retail.
  • A proven record in delivering excellent customer service within a similar retail environment.
  • Keen attention to detail.
  • A proactive and motivated individual with the ability to take initiative.
  • Proficiency in Microsoft Office; experience with Shopify, NetSuite and Gladly is a plus.
  • Strong communication, collaboration and problem solving skills.
    • Physical Requirements:
  • Ability to be mobile on the sales floor for extended periods.
  • Capacity to lift and move medium to large items, up to 75 lbs., using proper equipment and safety techniques.
    • Anticipated start date: July 2026, subject to adjustment.

    Skills

    Clienteling PlatformsGladlyInventory ManagementMerchandisingMicrosoft OfficeNetSuitePOsShopifyStock Replenishment

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