Posted 22 days ago
Senior LCL Export Coordinator
PenangOn-site
AI Summary
Coordinates LCL export shipments by liaising with carriers, warehouses, and customers, handling bookings, monitoring cargo status, and ensuring shipping documents are in order.
About this role
The main function of this role is to assist customer in day-to-day, liaise with carrier, transporter, warehouse operator, fumigation, and ad-hoc task. Monitoring customer support, quotation and maintaining the volume and trade lane
Ensure all procedures and time frames to be followed as per agreed SOPs and workflows & must be always adhered to.
Ensure all procedures and time frames to be followed as per agreed SOPs and workflows & must be always adhered to.
Key Responsibilities
- Attending to local and overseas customer’s inquiries pertaining to rates ·
- Respond promptly to customers’ inquiries on booking confirmation, and shipment follow up sailing confirmation, continuous monitoring of shipment till cargo arrival ·
- Responsible for bookings preparation and tele- marketing for local customer cargoes. ·
- Booking arrangement and follow up container status with carriers of containers. ·
- Dealing with warehouse over container status (change of vessels/departure date etc). ·
- Preparation of railing instructions and liaising with warehouse/truckers ·
- Follow up with shippers of any discrepancy in packages.
- Ensure all necessary shipping documents are in place within the given time frame ·
- Coordinate internally with sales and documentation team
Skills, Knowledge & Expertise
- Candidate must possess at least Diploma/Advanced/Higher/Graduate Diploma in Business Studies/Administration/Management, Logistic/Transportation or equivalent.
- Required language(s): English, Malay, Mandarin (Candidates who are fluent in Mandarin are preferred because the role requires candidates to interact with Mandarin-speaking clients)
- At least 1 Year(s) of working experience in the related field is required for this position.
- Preferably experience specialized in freight forwarding NVOCC industry
Benefits
- EPF, Socso
- Career growth and development opportunities
- Medical insurance
- Yearly performance-based incentive bonus
- Annual dinner, company trip, team-building activities, and festive celebrations
- Parking claim, dental allowance, and annual health check
Skills
Container BookingFreight ForwardingLogistics CoordinationNVOCCQuotation ManagementShipping DocumentationSOP AdherenceTele MarketingVessel Schedule MonitoringWarehouse Coordination
Explore related jobs
More jobs at Scan-Group
Browse these categories
Market data for this role
All reports →- SeriesRole reportsOne role family at a time: how many openings, what changed this week, who is hiring, what it pays.
- SeriesSalary reportsWhat employers publish in job postings, by level and workplace. Not self-reported pay.
- Market overviewState of tech hiring, September 2026: up 4.8%Tech hiring rose 4.8% month over month in September 2026, with 411,122 new listings. Customer support and account executive roles led the growth.