Spanish Customer Advisor - LIS3

We are recruiting Spanish Speakers to work in a magical streaming service platform. Our client is a multinational American company leader in the mass media and entertainment industry.

Mission of the project:

• Assist viewers through phone and/or chat regarding different queries
• Provide account and application support to viewers namely with regards to software functionality
• Provide technical support and troubleshooting of system configurations and network settings
• Provide accurate and real-time responses to the viewer’s inquiries

Requirements

• Native or Proficient Spanish (C2)
• Passionate about entertainment and media enterprise
• Excellent communication skills coupled with empathy, team spirit and customer-oriented
• Familiarity with digital streaming services and devices
• Have a positive and can-do attitude
• Previous experience in Customer Service is highly valued
• For non-EU residents, it is mandatory to have a valid work permit

Benefits

• Opportunity to professionally grow in a unique start-up project

• Competitive wages (14 monthly payments per year)

• Performance bonus

• Health insurance with a dental plan (after 6 months contract)

• Relocation package - up to three months of free accommodation, help setting up tax and bank account documentation, and reimbursement of your flight ticket.

• Opportunity to participate in numerous activities such as our parade opening, annual awards, get together and much more.

• Work with a diverse environment with people from over 15 nationalities

• Benefit from our modern amenities, many discounts in local businesses, company parties and events and much more!

• We promote inter-company mobility to work at any of our sites around the world.

• New and modern offices located in Lisbon.